fb:app_id FAQs - Amour

Frequently asked questions

What's your return policy?
Please refer to our return policy tap for more details.
Who is responsible for Customs and Duties?
WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE OR DELAYS. PLEASE CHECK YOUR LOCAL CUSTOMS OFFICE TO ENSURE YOUR PACKAGE COMPLIES WITH CUSTOMS REGULATIONS.

 

 How can I track my order?

Once your order has been shipped we will send you tracking information on your tracking number. You can track package See tracking details on website.

Steps to report damaged items:

- Contact us with a clear picture of the damaged product
- Provide your order number during the time of contact
- Provide the arrival date of your package

It is important that you inspect your package within 24 hours after arrival as we have the right to reject damage claims.

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